Delivery and Return Policy

    At Hiram Jessie, we are committed to providing you with a seamless shopping experience. Our Delivery and Return Policy outlines important details regarding shipping, order processing, and returns. Please read this policy carefully before making a purchase. If you have any questions, feel free to contact us at customersupport@hiramjessie.com.

    1. Delivery Policy

    1.1 Order Processing Time

    • Orders are processed within 1-3 business days (excluding weekends and holidays).
    • You will receive an order confirmation email once your purchase is successfully placed.
    • Once your order is shipped, you will receive a tracking number via email.

    1.2 Shipping Methods and Estimated Delivery Time

    We offer multiple shipping options to ensure that your order arrives in a timely manner. Estimated delivery times are as follows:

    ✔ Standard Shipping: 7-14 business days
    ✔ Express Shipping: 3-7 business days
    ✔ International Shipping: 10-20 business days

    Please note that shipping times may vary due to factors beyond our control, such as customs delays or carrier issues.

    1.3 Shipping Costs

    • Shipping costs are calculated at checkout based on your location and chosen delivery method.
    • We offer free standard shipping on orders over a certain amount (as stated on our website).

    1.4 International Shipping

    • We ship worldwide! However, international shipments may be subject to import taxes, customs duties, and fees imposed by your country. These charges are the customer’s responsibility.
    • Customs processing may cause additional delays beyond our estimated shipping times.

    2. Return and Exchange Policy

    We want you to love your Hiram Jessie bucket hat! If you are not completely satisfied with your purchase, you may return or exchange it under the following conditions.

    2.1 Return Eligibility

    To be eligible for a return, your item must:
    ✔ Be unused, unworn, and in its original packaging.
    ✔ Be returned within 30 days of the delivery date.
    ✔ Include the original receipt or proof of purchase.

    Non-Returnable Items:

    • Items marked as “Final Sale” or “Clearance.”
    • Customized or personalized products.
    • Items that show signs of wear, damage, or missing original packaging.

    2.2 Return Process

    To initiate a return, please follow these steps:

    1️⃣ Contact our customer support team at customersupport@hiramjessie.com with your order number and reason for return.
    2️⃣ Our team will review your request and provide you with a return authorization and shipping instructions.
    3️⃣ Ship the item(s) back to us using a trackable shipping method (return shipping costs are the customer’s responsibility).
    4️⃣ Once we receive and inspect your return, we will process your refund within 5-7 business days. Refunds will be issued to your original payment method.

    2.3 Exchanges

    • If you would like to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.
    • We do not guarantee the availability of replacement items, so we recommend initiating exchanges as soon as possible.

    2.4 Refunds

    • Refunds will be processed once the returned item is inspected and approved.
    • Shipping fees are non-refundable unless the return is due to a defect or error on our part.
    • If your refund is delayed, please check with your bank or credit card provider, as processing times may vary.

    3. Damaged or Incorrect Items

    If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at customersupport@hiramjessie.com with:
    ✔ Your order number.
    ✔ Photos of the damaged or incorrect item.

    We will arrange for a replacement or full refund at no additional cost to you.

    4. Changes & Cancellations

    • Orders can only be modified or canceled within 24 hours of placement. Once an order is processed, we cannot make changes.
    • If you need to cancel or change an order, please contact us immediately at customersupport@hiramjessie.com.

    5. Contact Us

    For any questions regarding our Delivery and Return Policy, please reach out to us:

    📧 Email: customersupport@hiramjessie.com
    🌐 Website: hiramjessie.com

    We appreciate your support and look forward to providing you with high-quality bucket hats! Thank you for shopping with Hiram Jessie.